Items can be exchanged by arranging collection from your delivery address and the following conditions apply:

  • You can exchange an item for a different size only if it’s the same product.
  • The exchange order is only created after the return is approved.
  • If there are technical issues during order creation after the return, the customer will get store credits regardless of the original payment method.
  • On placing an exchange request the same can be cancelled at any point.
  • You can exchange an item multiple times.
  • Orders paid with Paypal, Buy Now Pay Later options and Amber will not be eligible for an exchange request.
  • Exchanges are only for eligible items with the same price, located in the same warehouse, and must be returnable.
  • Orders placed using coupon codes will not be eligible for exchange.
  • Note: this feature is only available for UAE customers who are eligible for Size exchange as per above conditions.